Update Failed/Updates could not be applied error with Adobe Creative Cloud

18 July 2015, 06:14

Fixing a friend’s computer the other day I came across this unusual error that Googling wouldn’t reveal an answer for:

The solution is as follows:

  1. Open a Terminal window — you’ll find it in the Utilities folder within the Applications list.
  2. Type sudo, then space, and drag the AdobePatchInstaller file to the Terminal window.
  3. Hit Backspace to delete the space after the path you’ve just automatically inserted, and then type Contents/MacOS/AdobePatchInstaller ––mode=silent — note that’s two dashes before mode
  4. You should now have something that looks like the following:
    sudo /Volumes/Adobe\ Photoshop\ CC\ 2014/Adobe\ Photoshop\ CC\ 2014/AdobePatchInstaller.app/Contents/MacOS/AdobePatchInstaller --mode=silent
  5. Hit Enter, type your Mac’s login password when prompted, and wait until the command to complete. You’ll see End Adobe Setup. Exit code: 0

Know better?

Intesting fix for PS CC. Same error happens when trying to update from LR 6 to LR 6.1.1 perpetual licence. Would you know the answer to that?

Lightroom CC/6 update – July 2015
Update is not applicable. Error Code: U44M2P28

Much appreciated.

Joe.

— Joe Campana · Oct 7, 11:39 AM · #

Works for CC 2015, too!

— Jose · Nov 15, 06:00 AM · #

Hi. Thanks for the info. It works for the latest update for CC2015

— Matthew · Nov 25, 12:10 AM · #

This prompt works but I end up getting this message:

Error : The base product is not installed.
Exit Code: 28

— Derek · Dec 1, 09:07 PM · #

Hi There, Where is the file AdobePatchInstaller.app?

— Alejandro · Jan 25, 12:27 PM · #

Worked perfectly. Thanks!

— Mike · Jan 28, 07:07 AM · #

It works!, Thank you for your tutorial..

— Dei · Mar 11, 04:15 AM · #

Not working for me I still get the same Update Failed window. Any clues?

— Pepito · May 12, 01:51 AM · #

Excellent! That did the trick! That and the Flash installer not working because of a similar Permissions issue was annoying me. Finally found a link to an offline installer for Flash on their site which fixed that.

— Martin Andersen · Aug 24, 01:14 AM · #

didn’t work for me

please help

— iklash · Mar 1, 09:02 PM · #

You are a life saver! Got new camera, tried to open RAW files in Lightroom – not supported… Update wouldnt work.. keep getting the error. That fixed my issue! thanks!

— itsphos · Apr 9, 01:34 AM · #

Thanks.

#3 needs a slash in front:
/Contents/MacOS/AdobePatchInstaller ––mode=silent

but still..it does not work for me.
“update failed”

— xD · Apr 25, 01:06 PM · #

Thanks!!! worked perfectly! Patched from LR 6.0 to 6.8 :)

— Jazmin · May 29, 10:02 AM · #

still not working
sudo: /Volumes/Lightroom-6.10.1-Update/AdobePatchInstaller.appContents/MacOS/AdobePatchInstaller: command not found

any help?

— willyam · Jun 20, 07:48 AM · #

Great article.

For anybody having issues should try as an example:
sudo: /Volumes/Lightroom-6.10.1-Update/AdobePatchInstaller.app/Contents/MacOS/AdobePatchInstaller: command not found

— Frank Ong · Jul 30, 11:55 AM · #

 
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