Some iPad Pros "die" while charging

14 November 2015, 13:57

Several people on Apple’s Support forums are reporting that their new iPad Pros “die” when charging, and can only be reactivated via at least one attempt at a hard reset – holding both the sleep and home buttons together for several seconds.

In a thread discussing the issue, darkfire.shadows reports the following:

I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it’s back up and went on with my normal routine.

At night it was down to 40% so I charged it and went to bed. When I woke up it was “dead”. It wouldn’t wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.

LukeD adds:

I have the exact same issue. When I connect my iPad Pro to the charger for more than an hour, it goes dead.

It takes multiple hard resets to bring it back to life.

The problem seems to affect users who setup the device from scratch as well as those who restore from a backup. However, several people posting to the forum report no issues. For example, user davidfromwellingborough reports buying two iPad Pros, with only one being affected.

If the problem is a software issue then it’s very likely Apple will quickly respond with an iOS update and it’s currently unknown if the forthcoming iOS 9.2 update addresses the issue.

However, a hardware issue will require users to return their devices to Apple. Users who’ve contacted Apple so far have been advised to return their devices to the store they bought them from for replacement, although one person doing so posting on the Apple discussion thread reported the replacement had the same fault.

Posters on MacRumors’ forums and Reddit have also reported the same issue.

We’ve reached out to Apple for comment.

UPDATE: Some users speculate that it’s backup to iCloud while the device is charging that’s the culprit, and several people have had success switching their iPad Pro to AirPlane Mode before charging.

• Apple forums: Ipad Pro shuts off while charging and requires a hard reset to turn on

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